Privacy Policy

This Privacy Policy applies to all services, ecommerce transactions, and inquiries operated by Renards Tools from our studio at 5 Lexington Drive, Worongary QLD 4213 - Gold Coast, Australia.

We comply strictly with the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth), ensuring that your privacy is safeguarded across all touchpoints.

We collect personal information directly when you place an order, create an account, or contact our team:

• Contact Information: Name, billing address, shipping address, email address, phone number.
• Order Specifications: 3D rendering accessory model types, variant dimensions, and purchase history.
• Payment Processing: Tokenized payment confirmations via Stripe. We never store credit card numbers on our servers.
• Technical Telemetry: IP address, device viewport, and essential session identifiers.

Your information is used strictly to execute orders and maintain service excellence:

• Manufacturing, dimensional QA, and packaging your custom studio orders.
• Booking real-time delivery via the Australia Post Digital API.
• Sending transactional invoices and HMAC-signed order tracking links via Resend.
• Assisting with customer support, warranties, and RMA return requests.

We share necessary data solely with essential technical and logistics providers:

Our site uses browser localStorage tokens (`cart_id`, `medusa_jwt`, `cookie_consent`) to persist your shopping cart and maintain secure customer login sessions.

You can modify your cookie consent at any time via our Cookie Banner or clear your browser storage to reset all preferences.

All network traffic is encrypted using modern TLS 1.3 encryption. Backend data stores are isolated behind strict role-based access control and database firewalls.

We retain order records for the minimum period required to fulfill tax, legal, and warranty obligations under Australian corporate legislation.

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to all personal data held about you by our studio.
• Request immediate correction of inaccurate or outdated contact information.
• Request deletion of your account and personal history (subject to legal record-keeping requirements).
• Lodge a complaint with our Privacy Officer or the Office of the Australian Information Commissioner (OAIC).