Privacy Policy
Renards Tools (“we”, “our”, or “us”) is committed to handling your personal data transparently and securely in full compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Executive Summary
Our Data Protection Commitments at a Glance
We never sell, broker, or rent your personal information to third parties.
All payment and transaction exchanges are encrypted via Stripe.
Data is shared strictly with Australia Post, Stripe, and transactional email systems.
You can request export, correction, or deletion of your data at any time.
Overview & Scope
This Privacy Policy applies to all services, ecommerce transactions, and inquiries operated by Renards Tools from our workshop at 5 Lexington Drive, Worongary QLD 4213 - Gold Coast, Australia.
We comply strictly with the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth), ensuring that your privacy is safeguarded across all touchpoints.
Personal Information We Collect
We collect personal information directly when you place an order, create an account, or contact our team:
- Contact Information: Name, billing address, shipping address, email address, phone number.
- Order Specifications: 3D rendering accessory model types, variant dimensions, and purchase history.
- Payment Processing: Tokenized payment confirmations via Stripe. We never store credit card numbers on our servers.
- Technical Telemetry: IP address, device viewport, and essential session identifiers.
How We Use Your Information
Your information is used strictly to execute orders and maintain service excellence:
- Manufacturing, dimensional QA, and packaging your custom workshop orders.
- Booking real-time delivery and dispatch with Australia Post.
- Sending transactional invoices, order confirmations, and secure tracking updates.
- Assisting with customer support, warranties, and RMA return requests.
Third-Party Service Partners
We share necessary data solely with essential technical and logistics providers to fulfill your orders:
Australia Post
Parcel logistics, live address validation, and postal delivery across Australia.
Stripe
PCI-DSS Level 1 certified payment processing. We never store or access your payment card or banking details.
Order Notifications
Automated order receipts, dispatch updates, and tracking communications.
Security & Data Retention
All network traffic is encrypted using modern TLS 1.3 encryption. Backend data stores are isolated behind strict role-based access control and database firewalls.
We retain order records for the minimum period required to fulfill tax, legal, and warranty obligations under Australian corporate legislation.
Your Rights Under Australian Law
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to all personal data held about you by our workshop.
- Request immediate correction of inaccurate or outdated contact information.
- Request deletion of your account and personal history (subject to legal record-keeping requirements).
- Lodge a complaint with our Privacy Officer or the Office of the Australian Information Commissioner (OAIC).
Workshop Privacy Officer
Privacy & Data Governance
Renards Render Pty Ltd
ATF The Lucas Renard Family Trust trading as Renards Tools
5 Lexington Drive, Worongary QLD 4213 - Gold Coast, Australia
Email: hello@renardstools.au