Customer Service & Warranty

Returns & Exchanges

We stand behind the engineering of every 3D-printed rendering accessory. If a piece does not fit your setup or meet your professional standards, we offer a frictionless 30-day return window and full statutory guarantees.

Self-Service Portal

Need to start a return or report a damaged item?

Have your Order ID ready (found in your confirmation email). Our Gold Coast engineering studio processes all requests within 24 hours.

Lookup Order & Return Email Studio Support

Guarantee 01

30-Day Window

30 calendar days from delivery date to initiate a change-of-mind return.

Guarantee 02

100% ACL Statutory Protection

Full refund or instant replacement if any item arrives flawed or broken.

Guarantee 03

Zero Restocking Fees

No hidden restocking or handling penalties for standard catalog products.

01.

Eligibility Matrix

Eligible for Return or Exchange

✓Standard catalog accessories within 30 days of confirmed delivery.
✓Items test-fitted on rendering equipment with no scratches or structural wear.
✓Original packaging and all included mounting hardware or screws.
✓Defective or damaged items (covered with 100% free return freight under ACL).

Exceptions & Non-Returnable Items

✕Custom bespoke CAD prints or personalized dimensional modifications (unless defective).
✕Items with chemical/solvent damage, intentional modification, or excessive wear.
✕Requests initiated after the 30-day delivery threshold without prior notice.
✕Items returned without an approved RMA authorization number.

02.

Return & Refund Lifecycle

Submit Request

Contact our studio with your Order ID and photos if reporting shipping transit damage.

RMA Authorization

Receive your unique RMA code and secure packing instructions via email within 24 hours.

Studio Inspection

Our manufacturing engineers inspect tolerances and condition within 48h of parcel delivery.

Automated Refund

Funds are triggered automatically to your original payment method (Stripe/Afterpay) in 5–7 days.

03.

Frequently Asked Questions

Who pays for return shipping?+

If the return is due to a transit defect, damaged part, or manufacturing fault, Renards Tools covers 100% of the return Australia Post postage. For standard change-of-mind returns, the customer is responsible for the tracked return shipping cost to our Gold Coast studio.

What if my 3D-printed accessory arrived damaged or warped?+

Contact us immediately at hello@renardtools.com.au with a photo of the damaged piece. Under Australian Consumer Law guarantees, we will prioritize printing a replacement unit and dispatch it via Express Post at zero additional charge.

Can I exchange for a different color or variant?+

Yes. When submitting your RMA request, specify the replacement variant you prefer. If there is a price difference, we will adjust the invoice or provide a direct checkout adjustment link.

How are Afterpay returns handled?+

When an Afterpay return is approved, future scheduled installments are immediately cancelled, and any payments already processed are credited back to your original bank account or card by Afterpay.

Physical Facility

Renards Tools Studio & Returns Lab

5 Lexington Drive, Worongary QLD 4213 - Gold Coast, Australia

hello@renardtools.com.au

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